1. Scope of application:
All states in the US
2. Delivery & pick up time:
Normally, after receiving order information, we will process the order within 24 hours and respond to customer information about payment and delivery.
Delivery time is usually between 5 – 7 days from the date of closing the order or as agreed with the customer when placing the order.
However, there are also cases where the delivery takes longer but only in the following force majeure situations:
- Our staff can’t contact customers by phone, so we can’t deliver.
- The shipping address you provided is incorrect or difficult to find.
- The sudden increase in the number of orders caused the processing of orders to be slow.
- The delivery partner delivers the goods later than expected, causing the delivery to be delayed or the shipping partner to deliver the goods.
- Regarding the shipping fee, we use an external shipping service, so the shipping fee will be calculated according to the charges of the shipping units depending on the location and volume of the order, when contacting to confirm the order with The customer will notify the specific fee to the customer.
3. Delivery method:
- For customers who have a need to buy in bulk or wholesale customers, if they have a need to buy products, we will ask for the delivery service of shipping companies and the fee will be calculated according to the fees of the suppliers. provide transportation services or according to the contractual agreement between the two parties.
- Note: In case there is a delay in delivery, we will promptly notify the customer and the customer can choose between Canceling or continuing to wait for the goods.
- Free shipping for orders in Seattle, Washington.
